Help

Returns & FAQ

Last updated 13 September 2026

Something is wrong with my order

If your item arrives damaged, defective, incorrectly printed or embroidered, or you receive the wrong product, contact us at hello@mngacaps.store or use the support information connected to your Fourthwall order. Include your order number and clear photos of the issue, taken on a flat, well-lit surface.

Fourthwall will review qualifying product issues and handle any replacement or refund under its applicable policy. Fourthwall's published policy asks you to raise a quality issue within 30 days of receiving your order, so do not sit on it.

We can help you reach the right support process, but the decision and any refund or replacement are Fourthwall's to make under its terms.

Can I return something because I changed my mind?

Fourthwall's standard policy generally does not accept returns or issue refunds for non-defective products, including ordinary change-of-mind or sizing issues. Please check the product information and sizing before ordering — the caps are one size with an adjustable snapback closure, and the measurements are listed below.

Mandatory consumer rights may still apply depending on where you live. Nothing in this policy removes rights that cannot legally be excluded. If you believe such a right applies to your order, contact us and we will help you put it to Fourthwall.

Do not send a product back unless Fourthwall has provided return instructions. An item returned without instructions may not be traceable to your order.

Order changes and cancellations

Because production may begin soon after checkout, use the change or cancellation link in your Fourthwall order confirmation as quickly as possible. Once production has started, changes or cancellations may no longer be possible.

Shipping, taxes and duties

Shipping costs, applicable taxes, duties or import charges are handled or displayed during Fourthwall checkout where applicable. Depending on the destination and the order, additional import charges may still be payable on delivery.

Production time and transit time are separate. The full detail is on the Shipping page.

My parcel has not arrived

Give it a few days past the estimate first; international post is uneven. If tracking has not moved for a week, or the parcel is marked delivered and is not there, contact us or the support channel on your Fourthwall order. Fourthwall handles lost and undelivered parcels as part of the product-order support process.

Wrong address

Tell us or Fourthwall straight away. Before the parcel ships the address can often still be corrected. After it ships it cannot, and a parcel returned to sender may need new postage before it can be sent out again.

What size is the cap?

One size fits most. It is a snapback with an adjustable closure and a circumference range of 18⅞" to 23⅝" (roughly 48–60 cm).

What is it made of?

100% cotton twill, structured high-profile crown, green under visor, embroidered front, snapback closure.

How do I wash it?

Spot clean by hand with cold water and mild soap, then let it air dry in shape. Machine washing and tumble drying will flatten the crown and can distort the embroidery.

Which currencies and payment methods?

Prices are shown in USD. Payment is handled by Fourthwall's checkout, which shows the payment methods available for your order. Your bank converts from your own currency at its own rate.

Still stuck?

Email hello@mngacaps.store and a human will answer. For the product transaction itself, see Fourthwall Terms of Service.

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